Express

Contacts

Price level:
Moderately

Address:
2525 El Camino Real, Carlsbad, CA 92008
Get directions

Website:
stores.express.com

Phone number:
+1 760-434-2138

Categories:
Establishment   Clothing store  

Suggest update

Reviews about Express

• Assarin

  Dec, 22 2017
  ★ ☆ ☆ ☆ ☆
  I got really terrible customer experience in this store. I bought few things over here. Everything was good (except some minor issues with unpleasant, sad cashier but its ok everybody have bad day) until I get back home (I live 1 hour away from that store) and realize that cashier forget to remove security lock from 2 pants that I bought. So I drive 1 hour back to the store asked for manager, explain her that her cashier make big mistake and that really destroyed my whole day. All I was waiting is understanding and apologize. She said well sometime it happens, sorry I have another customer, buy. By the way that cashier didnt even try to talk to me and it was not many customers that time.
  I was working in customer service for few years and Im customer in different places but I never faced that unprofessional and terrible attitude to me. Feel really bad about that I hope some high lvl person will look to this comment and make some right decision about that. Here is some information for that person: my purchase was made at 13:33:34 12/11/2016. Cashier name: Tiffany. Store # 305. Invoice #8900. Unfortunately I forget to ask managers name. Also another cashier that fixed issue with security locks was really nice and much better than manager. Hope she will replace that manager in the future.
  And for other customers if you really like express clothes try to avoid this place.

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